We are delighted to offer our customers free standard delivery. The shipping cost for standard delivery will automatically be deducted from your order, when you spend over a certain amount.
• UK customers - spend £50 or more
• EU customers - spend €90 or more
• US customers - spend $99 or more
• Australia and Middle East customers - spend $99 or more
• Rest of World customers - spend $160 or more
If you want to pick up your order at your own convenience, we can deliver to your nearest UPS access point. This will take 3 - 6 working days, and is FREE when you spend over $99. Most UPS access points are open 7 days a week with extended opening hours, you can check your nearest UPS access point here (link).
Please note, this option is available for USA customers only.
We have some great news! All US orders are now shipped on a DDP (Delivery Duties Paid basis). This means that all relevant import taxes and duties are included in the final purchase price shown on the Alex and Alexa site.
Free returns are available for the following countries: UK, USA, Australia, Germany, Hong Kong, Finland, United Arab Emirates, Ireland, Saudi Arabia, Norway, Denmark, Sweden and France. Orders made outside these countries will need to pay to return an item. Please see below for more information.
You can return any item to us within 28 days of receiving your original order, including sale items.
|Standard - orders of £150 or more||FREE||3 - 6 working days|
|Standard||£3.95||3 - 6 working days|
|Express||£5.95||1-2 working days|
|UPS access point- orders of £50 or more||FREE||3 - 6 working days|
|UPS access point||£2.95||3 - 6 working days|
|Europe (EUR)||Standard - orders of €90 or more||FREE *||5-10 working days|
|Standard||€9.50||5-10 working days|
|Express||€15.00||2-4 working days|
|USA (USD)||Standard - orders of $95 or more||FREE *||5-10 working days|
|Standard||$5.00||5-10 working days|
|Express||$15.00||2-4 working days|
|Rest of the World (USD)||Standard - orders of $160 or more||FREE *||5-10 working days|
|Standard||$12.50||5-10 working days|
|Express||$20.00||2-4 working days|
If you’re based in the USA, spend $99 or more and receive FREE standard delivery via UPS. Your parcel will be fully trackable and will take approximately 3 – 5 working days to arrive.
For customers shopping in the EU A, enjoy FREE standard delivery when you spend €90 or more. Allow approximately 5 – 10 working days for delivery.
For customers shopping in Australia and Middle East, enjoy FREE standard delivery when you spend $99 or more. Allow approximately 2 - 7 working days for delivery.
For customers shopping in Rest of World, enjoy FREE standard delivery when you spend $160 or more. Allow approximately 2 - 7 working days for delivery.
For customers shopping in Russia, enjoy FREE standard delivery when you spend $160 or more. Allow approximately 10 - 20 working days for delivery.
Please note that for international shipping outside of the USA the recipient is responsible for settling directly with Local Government Authorities or Carriers any Customs Duties and/or Taxes levied as a result of importing item(s) into that Country. For more information on our shipping services and terms, please contact our Customer Service Team on + 1 (315) 629-9955 for all International customers. Or, email us at firstname.lastname@example.org
Due to varying customs regulations, international deliveries can take longer than the delivery time frame mentioned above. Please contact our customer service team if your parcel is delayed.